Access to the Thermal Experience: A first towel and lock are provided, with the option to rent a robe. For packages that include a massage, enjoy access to the baths, a robe, a first towel, and a lock included.

 We provide a towel and a locker with a lock to secure your personal belongings. Robe rentals are also available on-site.

Relax in an atmosphere of absolute tranquility, perfect for complete disconnection.

Please note that swimsuits and sandals are mandatory, as well as a reusable water bottle. Wearing sandals is essential for your safety and the hygiene of your feet. *Helpful tip: you may bring a towel from home if you would like a clean towel at the end of the day. A second towel can be rented for $2.50.

All of our massage therapists are accredited by a recognized professional association and can provide receipts for the amount of your massage. Our therapists adhere to a strict code of ethics, which is why the receipt is issued in the name of the person receiving the massage.

• MINIMUM AGE
  The minimum age requirement is 16 years, and minors must be accompanied by an adult.
• DRESS CODE REQUIRED
  Wearing a bathing suit and sandals is mandatory at all times.
• RESPECT FOR SILENCE
  We kindly ask you to maintain silence to ensure a relaxing atmosphere for all spa guests.
• No smoking policy
  Smoking is prohibited on the premises and in the accommodations, but a designated smoking area is available.
• COURTESY AND RESPECT
  Courtesy and respect are essential at all times, both among guests and towards our staff.

• We have a bistro open from Thursday to Saturday..
• On Monday to Wednesday, you are allowed to bring your own food if you wish to spend the day at the spa.
• The bistro offers a wide selection of freshly prepared food, including:
  • Sandwiches
  • Cold salads
  • Soups
  • Juices
  • Healthy snacks
  • Drinks
• Some items may vary depending on the season.
• A wine list is also available at the reception.
• No food from outside (lunch boxes, snacks, or drinks) is allowed when the bistro is open.
• The bistro has seating available both indoors and on its outdoor terrace.
• All food must be consumed in the designated bistro areas.
• ALLERGY ALERT: : Some products may contain nuts or peanuts.

• All reservations must be made by phone or in person.
• A valid credit card is required to secure your reservation.
  CANCELLATION POLICY
• Cancellations or changes to reservations must be made at least 48 hours in advance.
• Cancellations made less than 48 hours before the scheduled appointment will incur a charge of 50% of the total service cost.
• No-shows or cancellations on the day of the appointment will incur a charge of 100% of the service cost.
• For the hotel, cancellations must be made 4 days in advance. Late cancellations will incur a fee of 50% of the total amount. Cancellations on the same day will incur a 100% fee.
  Late Arrival
• Please arrive at least 15 minutes before your appointment to complete the check-in process.
• Late arrivals may result in a reduction of service time to accommodate subsequent appointments, without a change to the fee.

• Gift cards are non-refundable and cannot be exchanged for cash.
• They must be presented at the time of service and mentioned when making the reservation.
• Gift cards are non-exchangeable and non-refundable.
• Lost or stolen gift cards will not be replaced.
• Ofuro gift cards sold before 2023 and issued by the previous administration will be accepted until December 2025, only if they have a barcode starting with OFURO or DC. All other gift cards will not be accepted.
• Gift cards and agreements offered for free by the previous administration will not be honored.
• Gift cards older than one year, purchased for a specific service, will only be redeemable for the amount originally paid. Any difference due to inflation must be paid at the time of redemption.
• Gift cards must be used in full on the day of presentation. No balance will be carried over or refunded. Amounts ranging from $50 to $500 must be used in full during a single visit. If you plan on multiple visits, we recommend selecting several denominations to optimize your experience.
• Gift cards cannot be combined with other promotions or special offers.

Saunas:

• We have an eucalyptus steam sauna, as well as two dry saunas.
• The steam sauna and the large dry sauna are open at all times.
• In summer, the small dry sauna is open only during peak periods.

Outdoor Pools for the Warm Season:

• One outdoor pool heated to 103°F (39°C).
• One outdoor pool heated between 90°F (32°C) and 103°F (39°C), depending on the temperature.
• Four outdoor pools at ambient temperature.
• The river.

Outdoor Pools for the Cold Season:

• Two outdoor pools heated to 103°F (39°C).
• One outdoor pool heated to 100°F (38°C).
• One outdoor pool heated between 90°F (32°C) and 103°F (39°C), depending on the temperature.
• Two cold outdoor pools.
• The river.

Enchanting Outdoor Spaces:

• Meditation room for a moment of calm and serenity while enjoying a seasonal tea.
• Lounge chairs and hammocks for you to relax in complete tranquility.
• Relaxation Room for a Soothing Break.
• Terraces and gazebo around the river, providing an idyllic natural setting.