Some answers to your questions … 

FAQ/Rules and Regulations

What is included?

  • Spa access for one: 1st towel, bottle of water, lock for the changing room.
  • Packages with massage: access to pools, robe, 1st towel, bottle of water, lock for the changing room.
  • Treatment packages of $65 and over: robe, 1st first towel, bottle of water, lock for the changing room.

What should I bring?

Bathing suit and sandals. Sandals are mandatory at all times for your safety and foot hygiene.
*Tip: You can bring a towel from home if you want to have a dry, clean towel at the end of the day. The cost of a second towel is $2.

What is “thermotherapy”?

Alternating hot and cold baths. Thermotherapy facilitates toxin elimination, strengthens the immune system, loosens the muscles and relaxes the body. Going from the gentle wet warmth of a eucalyptus-scented steam bath or the dry heat of a sauna to the refreshing cool of the river relieves tensions caused by stress and fatigue.

To understand the steps to follow Click here

Do you provide receipts for insurance?

Each of our massage therapists is certified by a recognized professional association and can provide receipts for the amount of your massage. Our massage therapists are governed by a code of ethics. As such, the receipt provided will be in the name of the person who receives the massage.

What are your rules?

  • The minimum age requirement is 16.
  • Clients aged 16 to 18 must be accompanied by an adult.
  • Wearing of a bathing suit and sandals is mandatory on the site.
  • Consumption of alcohol is prohibited on the site.
  • Silence must be observed to optimize the relaxation of all spa users.
  • Smoking is prohibited on the site and in the guest rooms. A smoking area is available on site.
  • Showing courtesy and respect, to other clients and to the staff, is required at all times.

Can I eat on the site?

  • No food from the outside (bagged lunch or snack, drinks) is authorized on the premises.
  • A catering service on site offers a variety of sandwiches, salads, soups, juices, healthy snacks and more. Certain products vary according to the season.
  • There are eating areas both inside the Bistro and outside on the terrace.
  • All food must be eaten in the designated areas in the Bistro.
  • ALLERGY ALERT. Certain products may contain nuts, peanuts.

What are your reservation and cancellation policies?

Treatments and packages:

  • All reservations must be made by phone or in person.
  • A valid credit card number is required; no amount will be taken from it.
  • Any cancellation must be made by 11 am the day before your appointment.
  • After this time, a penalty of the full amount will be charged to your credit card.

Accommodation:

  • All reservations must be made by phone or in person.
  • A valid credit card number is required.
  • A preauthorization for the value of the package will be taken from your credit card when you make your reservation.
  • A confirmation email detailing your stay will be sent to you the same day.
  • Any cancellation must be made by 11 am two days before your arrival date.
  • After this time, a penalty of the full amount will be charged to your credit card.

For all other practical or technical information, contact us at  450 226-2442